|Frequently Asked Questions | Support Tickets | Contact Us|
1 - How do I read my Quarterly Billing Invoice?
2 - What are your current billing rates?
3 - Why do I have administrative or late fees included in my bill?
4 - Why do I have Project Management time included in my bill?
Domain Name Registration Help
1 - I just received notice to renew my domain. How do I know if it's valid and coming from the company I have my URL with?
2 - Who's responsibility is it to renew my domain name?
1 - I am getting an error from Fastmail saying I'm about to exceed my disk space quota, what do I do?
2 - My Fastmail account appears to be down. What can I do?
1 - I want to keep my current E-Mail provider and have Acorn forward me my mail. Is that ok?
1 - Can I have FTP access to my code?
1 - I want to become GDPR Compliant. How do I ensure my site is up to date and compliant with this issue?
1 - Does Acorn-IS support Server Side Includes (SSI)?
2 - What does it cost to transfer my hosting to Acorn IS?
1 - What is Intell-a-Keeper?
Marketing (Link Popularity Questions)
1 - How do I figure out what my Link Popularity is?
Marketing (Market Watch Questions)
1 - How much does MarketWatch cost?
2 - I don't have time to watch my statistics monthly? Can you help me?
3 - What is MarketWatch?
Marketing (Pay Per Click - PPC)
1 - How does Acorn handle 3rd Party Vendor Relationships such as Google Ad Words, Yahoo / Overture, Fast Mail, YMLP, etc.
2 - I need assistance with my PPC (Pay Per Click) accounts, can Acorn help me?
3 - I need help monitoring my PPC accounts, can Acorn help me?
Marketing (Placement & Review Questions)
1 - Does Acorn GUARANTEE high Search Engine Placement?
2 - How do I know if I have good placement in Google / Yahoo etc?
Newsletters (YMLP Questions)
1 - I want to gather E-Mail addresses and send Newsletters from my web site, can Acorn help me?
1 - How do I edit my site with Snippetmaster?
2 - I have Snippetmaster (LITE). Will Acorn still support my snippetmaster questions in this version?
Statistics Questions (Urchin)
1 - How do I access and read my Urchin Statistics?
Web Site (Change Request)
1 - How do I know how much a change request will cost me?
Web Site (Online Availablity Questions)
1 - I need to change or add my online availablity on my web site. Who does Acorn recommend?
Web Site (Photography Request)
1 - I keep hearing that I need to have professional photography taken for my web page. Can Acorn take my photos?
2 - How much does it cost to have photography taken by Acorn?