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Frequently Asked Questions

Q: How does Acorn handle 3rd Party Vendor Relationships such as Google Ad Words, Yahoo / Overture, Fast Mail, YMLP, etc.

A: Acorn IS uses every effort to work in our clients' best interest when working with any third-party product vendor, including but not limited to Google, Microsoft adCenter, YMLP, SnippetMaster, PageLime, etc. We are committed to responding to your requests in a timely manner (within 72 business hours) to initiate actions on any given program involving a third-party product vendor, but we cannot guarantee how or when a third-party product vendor will adhere to our directives. In the event we are processing a request from you to initiate or deactivate any third-party vendor services, including but not limited to a request to deactivate or pause any terms or campaigns within Google and/or Microsoft adCenter etc., and those deactivation/pause directives are not affected after we have taken the necessary steps known to us, you as the Acorn IS client remain financially responsible to the third-party account relationship, and for any additional Acorn IS time required to re-contact the third-party vendor for follow-up and additional directives until such time as the directive has been fulfilled by the third-party vendor.

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