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Frequently Asked Questions Q: How does the transfer in of .com .net and .org domains work? A: In order for a domain to be transferred to QiQ the domain will have to transfer to our Registrar, Tucows (referred to below as OpenSRS). Before starting this process please check the current Registrar and the email address of the administrative contact of the domain. We can advise who this is if necessary. IMPORTANT Before initiating a transfer into QiQ please ensure that the email address for the administrative contact for the domain is a) a valid email address and b) that the recipient will respond to emails sent to them regarding this transfer. If either of the above do not apply please amend the administrative contact details with the current Registrar before initiating the transfer. The Transfer Process To start the process please request the transfer by raising a support ticket making sure you enter the domain name you wish to transfer. What Happens Next Once the transfer has been started, the current administrative contact will receive an email from OpenSRS containing a URL, a domain name and password. They can use these details to either cancel the transfer or to confirm it. They also get the chance to see what the whois output looks like now and what it will look like when completed. A phone number is requested by OpenSRS in case there are problems. Upon acceptance of the transfer, it will take 24 hours to complete if the domain is simply with another OpenSRS Reseller, or UP TO 7 DAYS if the domain is with a different registrar. Depending on the current registrar, the administrative contact may also receive another email - this might be confusing or potentially misleading if the registrar is trying to keep the business. Others are more open about letting people move domain names away. Please read any such emails carefully as contained in them there will be a link to authorise the transfer, which may well be hidden amongst offers for you to stay with the current registrar. Once this email has been responded to in the timescale specified by that Registrar the domain will then be transferred to QiQ. Transfers from joker.com (used by UK2) If the current Registrar for the domain is Joker.com there is a process that you must adhere to BEFORE initiating the transfer through your 123-reg control panel: Go to www.joker.com Go to the Service Zone. Follow the instructions to obtain a username and password. Once you have got the username and password go to the maintenance section of the domain name and select transfer away. The owner of the domain and the administrative contact for the domain will be sent an email stating that a transfer window will open after 5 days. THIS EMAIL MUST BE RESPONDED TO by either or both parties. The date of the transfer window will appear at the bottom of this email (10 days). When the transfer window opens, initiate the transfer process by raising a support ticket through QiQ. Back to F.A.Q.