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Frequently Asked Questions Q: How can I prevent Spam reaching my email account? A: Simply log into your Control Panel and select Email Configuration. In the following list select ‘Junk Mail Filters’. Junk mail filters use special technology to filter out junk mail before you receive it. This feature also allows you set an address to send the junk mail to so that you can check this address to ensure that only junk mail is being caught. Back to F.A.Q.