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Frequently Asked Questions Q: Why can't I log into my email? A: Be sure to use your whole email address for the userid when logging into your email account. For example, if your email account name is john, you would use [email protected] to log into the account. This goes for both the web interface (http://mail.domainname.com:8383) and your email client (Outlook, Outlook Express, Eudora, etc). Back to F.A.Q.