Support Ticket System and Help Desk

Simplify your support efforts with a support ticket / help desk system for your company, integrated into the BillingOrchard interface.

With the BillingOrchard Support Ticket System:

• Your customers can quickly create new support tickets
• You can easily create a searchable Frequently Asked Questions (FAQ) section
• Reply to and track your clients' tickets through your BillingOrchard account
• Quickly respond to your commonly asked questions with "Quick Answers" or your FAQ Answers
• You can create departments for your support tickets. Tickets are routed to your appropriate email addresses
• You can respond to tickets by clicking on a "Quick Link" in the alert email, as new support tickets are created.
• Respond to tickets quickly and efficiently
• Provide one seamless interface for your clients, enabling them to view help files, create support tickets, and view and update billing information from one secure location
• Only an additional $10 per month for a complete support ticket system!